Frequently Asked Questions
Everything you need to know before hitting the slopes.
How do I determine the right size for my ski gear?
We provide a detailed size guide on every product page. We recommend measuring your chest, waist, and inseam while wearing base layers to ensure the most accurate fit for your outerwear.
Are Snowears jackets fully waterproof?
Yes, our performance jackets feature a minimum 10,000mm waterproof rating and taped seams to keep you dry in heavy snow and wet conditions.
How long does shipping take for international orders?
Standard international shipping typically takes 7-14 business days. Expedited shipping options are available at checkout if you need your gear before your next trip.
What is your return policy for winter sports equipment?
We offer a 30-day return policy on all unused items with original tags attached. Please note that for safety reasons, used equipment cannot be returned.
Do you offer a warranty on your technical apparel?
All Snowears technical outerwear comes with a 1-year limited warranty against manufacturing defects in materials and workmanship.
How should I wash and maintain my snow gear?
To preserve the waterproof coating, we recommend machine washing on a cold, gentle cycle with a specialized technical wash and air drying or tumble drying on low heat.